Frequently Asked Questions

Delivery days and areas

How much does delivery cost?

Free delivery on orders over R750. 

Additional charges will apply for smaller orders depending on where you are based.

When will my items be delivered?

Deliveries take place on business days to street addresses only. Shipping and delivery estimates are based on the availability of the products you ordered, calculated from receipt of your payment.

Please ensure you have the correct postal code for your delivery area.

Can I have my goods delivered to my workplace?

If the delivery address is to your work address please include a clear address for our delivery partner i.e. the company name, building name, floor number, office number, department.

Do I need to be present for delivery?

Please ensure someone is available at your nominated delivery address as some of the products you may have ordered will require refrigeration or placed in a freezer as soon as the delivery has been completed.

Local food deliveries - next day delivery

Which areas are included for next day delivery?

Since we are situated in Pniel, we can do next day delivery for Paarl, Stellenbosch and

Franschhoek.

How does next day delivery work?

Orders need to be placed and paid for before 12:00 for next day delivery.

How much does next day delivery cost?

We’ll charge R50 delivery fee if the order value is less than R750.

What about weekend orders?

Orders placed on Fridays before 12:00 will be delivered on Mondays.

Orders placed over a weekend (Saturday or Sunday) will be delivered on Tuesdays.

Cape Town Metro food deliveries

When will you deliver to my area?

Our nominated delivery days per area include: 

  • Somerset West Area will be delivered on Tuesdays
  • Southern Suburb Areas will be delivered on Wednesdays
  • Northern Suburbs will be delivered on Thursdays
  • City Centre will be delivered on Fridays

Please place your order by 12:00 for delivery on the nominated day.

How much does delivery cost?

We will charge a R100 delivery fee if the order value is less than R 750

Which suburbs are included in my area? 

Somerset West Area

Southern Suburbs

Northern Suburbs

City Centre

Somerset West

Rondebosch

Milnerton

Cape Town

Strand

Observatory

Durbanville

Woodstock

Claremont

Bellville

Gardens

Newlands

Brackenfell

Oranjezicht

Kenilworth

Kuils River

Vredehoek

Bishopscourt

Parow

Tamboerskloof

Wynberg

De Waterkant

Constantia

Camps Bay

Plumstead

Green Point

Tokai

Sea Point

Fresnaye


WINE DELIVERIES

Can someone accept my delivery on my behalf?

By law we may only deliver packages containing wine to an adult (at least 18 years of age). Shipments will not be delivered if the recipient is not 18 years of age, or does not have an acceptable form of identification such as an identity document, driver's license, passport or birth certificate.

If an adult is not available to accept the delivery this may result in a delay in your delivery. 

What if I’m not there to accept my delivery?

If no one is available at your requested delivery address when we deliver the products you ordered, our courier will retain the products and we will tell you about the attempted delivery.

If the courier returns your delivery, you will be liable for an additional delivery fee. We are not liable for any loss occasioned by any delay in the delivery of any order.

COVID-19 Safety protocols

What COVID-19 safety measures have you put in place for delivery?

Delivery drivers will keep hand sanitiser on them at all times to use before picking up and dropping off parcels. They have also been trained to avoid making any physical contact with you.

 The driver will place your parcel on a dry and sturdy surface instead of handing it directly to you. Please help the driver by staying a minimum of 2 metres away to conclude parcel handover and also wear your face mask at all times. 

CUSTOMER CARE

Who can I contact if I need assistance?

We are available to assist you with any query at onlinesupport@boschendal.co.za

Cancellation and Changes

Can I change my order?

Local Area changes need to be notified by 14h00 on the day before the nominated delivery day

Metro Area changes to be notified by 12h00 on the day before your nominated delivery day

Please email our customer care team with your changes.

What if you don’t have the products I ordered?

If any products are unavailable in your new order we will contact you directly.

Can I cancel my order?

Should you wish to cancel your order, please contact customer care.

Exchanges and Returns

Can I exchange or return items?

Yes you may return or exchange items, however  please note that fresh produce (perishables)  is unfortunately excluded for exchanges and returns.

I received damaged goods, what now?

If your delivery is received with any damaged or defective items please contact our customer care as soon as possible.

How long do I have to return my items?

Non food products can be returned within 14 days if unused and in original packaging.  The refund shall be processed once the items have been received and inspected by our quality control team at the farm.

What happens if I receive incorrect items in my order?

We attempt to fulfil your order accurately and in the unlikely event you receive an incorrect item, please contact our customer care team to arrange an upliftment of the incorrect items. You may request a refund or a redelivery of the correct item.

The redelivery of the correct item will be at no charge to you.

How long will a refund take?

Please allow 7 business days for a refund to be processed.

What happens if my perishable items are not fresh?

We endeavour to fulfil your order with high quality fresh produce and we will pack your items in suitable packaging to maintain farm freshness. It is your responsibility to check your items immediately on delivery. If any product does not meet your expectations, please contact our customer care team.

Can you redeliver my order if I can’t be there at the scheduled time?

It is not ideal to redeliver perishables and we request you supply a delivery address where someone will be available during business hours to accept your delivery.

Non-perishables can be redelivered and will be subject to a redelivery fee in your area.

Please contact our customer care as soon as you foresee the need for a redelivery of your order.